In the event you wish to return the order(s) placed by you for a refund, you will need to contact us within 2 days of receiving your order(s). Kindly follow the procedure for initiating a refund process:
Send us an email at firstname.lastname@example.org to receive detailed directions for the reverse pick-up and return process
We will authorise a return only once the request meets the return criteria
You will receive shipping labels that you will need to stick on the original packaging with the product packed carefully for a return pick-up from your address
Our courier partner will collect the return shipment from you
Once the reverse shipment is received by our team, refunds will be processed within 15 working days only under the following conditions:
5.1) The product in return is unused and in its original packing as confirmed by the team at our warehouse
Kindly note, the Shipping charges to deliver the order and for the return will be borne by the customer
The refund amount (as applicable) will be processed to the original mode of payment.
Cash on Delivery Refunds: The amount will be processed to the customer’s bank account after the deduction of shipping charges (two-way) and the applicable charges of Cash on Delivery (generally 3%).
In case of Cash on Delivery refunds, the customer will need to provide by email a certified copy of their Pan card, Cancelled cheque and request to refund the amount to the said account on email@example.com